Privacy Policy
We are GAME OVER LONDON, part of Topsy Turvy World PLC and the Happiness Corp Group. Registered in England and Wales. We’re dedicated to providing world class escape room experiences. If you have any questions about this policy or our services, please contact us using the details below. In this policy, 'we' or 'us' refers to GAME OVER LONDON (Topsy Turvy World)
What Information We Collect
We collect personal information when you interact with us. This may include: - Name, date of birth, and contact details - Demographic information such as your postcode, preferences, and interests - Payment details - Automatically collected technical data such as your IP address, browser type, and device information
How We Use Your Data
We use your information to: Respond to your inquiries and manage your bookings or purchases. Enhance and develop our website, services, and products to provide the best possible experience. Send you updates, offers, and promotions, with your consent. Conduct market research to improve our offerings and tailor our communications. We do not sell your personal information to third parties. We may share your data with service providers or agents who help us provide our services. But only where strictly necessary.
Our Legal Basis for Using Your Data
We rely on various legal bases to process your personal information, including: - Consent: When you’ve given clear permission for us to process your data for specific purposes. - Contract: When we need to use your information to fulfil a contract with you. - Legal Obligation: When we must use your data to comply with the law. - Legitimate Interests: For business purposes such as marketing, unless your privacy rights override our interests.
Keeping Your Data Secure:
We take security seriously and use appropriate measures to protect your data: - Your information is stored on secure servers. Access to your personal data is restricted to authorised staff only. While we do everything we can to safeguard your information, please note that no system is entirely secure. We cannot guarantee the absolute security of your data transmitted over the internet.
Promotional Communications
We may use your contact details to send you information about our latest products, services, and promotions. You can opt out of receiving these communications at any time by following the unsubscribe link in our emails or by contacting us directly. We never sell or share your personal information with third parties for marketing purposes outside of Game Over London or the Happiness Corp Group.
Transferring Your Data Outside the EEA
Your data may be transferred to, and stored at, locations outside the European Economic Area (EEA). We will take all reasonable steps to ensure that your information is treated securely, in line with this privacy policy and data protection regulations. When transferring your data outside the EEA, we ensure protection through measures such as: - Transferring to countries that have been deemed to provide an adequate level of protection - Using contractual clauses approved by the European Commission - Transferring data to US companies that comply with the Privacy Shield framework
Your Rights:
You have the right to access your personal data. Request corrections to any inaccurate information. Ask us to delete your data if it is no longer needed. If you wish to exercise any of these rights, please contact us in writing, including proof of your identity and details of the data you are requesting.
Cookies
Our website uses cookies to improve your experience. For more details, please refer to our Cookie Policy.
Retention of Your Data
We retain your data for up to 6 months after your last interaction with us, or longer if required by law for regulatory purposes. If you’ve signed up for our newsletter, we’ll retain your information for as long as you provide consent.
Contact Us
If you have any questions or concerns regarding how we handle your personal information, please contact us at: